Engage at scale, reduce service costs, boost revenue, and connect to the right customer with Sprinklr Modern Care

What Is Modern Care?

How to market and advertise your brand in a modern way, make use of the unified calendar, and manage your ads

Modern Marketing And Advertising

Manually set specific dates and times for posting content on social media platforms.

Content Scheduling

Schedule and organize social media posts in a queue, ensuring a consistent flow of content

Queue Posts

Manage and respond to messages, comments, and mentions across multiple social media channels

Social Media Inbox

Manage and connect multiple social media accounts from a single platform

Social Media Profiles

Simultaneously publish content across multiple social media profiles or platforms

Posting to Multiple Accounts

Schedule multiple posts in advance to be published at specific times and dates

Bulk Scheduling

Get an overview of the overall performance and key metrics of your social media presence

Performance Overview

Obtain detailed insights and metrics related to individual posts, such as engagement, reach, and impressions

Post Analytics

Gain analysis of trends and patterns in social media engagement metrics over time to identify emerging patterns or changes in audience behaviour

Trend Analysis

Monitor specific keywords or phrases to identify relevant discussions and engage with relevant content

Track Keywords

Keep an eye on your competitors' social media activities and performance to gain insights and identify opportunities

Competitor Monitoring

Monitor the usage and engagement of specific hashtags to discover trends and join relevant conversations

Hashtag Tracking

Design and launch targeted marketing campaigns on social media platforms to achieve specific objectives

Create Campaigns

Monitor and analyze the performance of social media ads to measure key metrics such as impressions, clicks, conversions, and engagement

Ad Performance Tracking

Content Calendar

Connect your social media account to schedule and manage posts

Facebook

Twitter

LinkedIn

Pinterest

Interactive product tour of Sprinklr. ‘Trend Analysis’. Discover this Social Media Management tool and its functionalities.

Sprinklr: Trend Analysis Demo | Zeros

Connecting with your customers and safeguarding your reputation on social media is essential for a number of reasons. That is why management tools like Sprinklr’s features include social media:

Social media is more than a platform; it’s a bridge to your customers. When companies actively talk to their audience, answer their queries, listen to their issues, and participate in actual conversations, customer relationships foster. This results in improved customer loyalty, encourages repeat business, and increases customer satisfaction.

Social media is similar to a town center for the world where everyone can say anything. Businesses must be attentive and grow their social presence to protect their reputation. Quick and professional replies to customer problems and feedback act as shields against negativity. They reflect your promise to make things go right. A solid brand image leads to positive buzz, credibility, and trust. Mishandling or ignoring interactions, on the flip side, can ruin your brand’s good name.


Social media is where customers look to for suggestions. Before buying, they hunt for recommendations and reviews. When businesses interact with customers, share positive experiences, and offer helpful info, they become trustworthy. This trustworthiness swings buying decisions in your benefit. Although, issues or negative reviews that go unattended can repel possible customers.

These days, the business world is cut-throat. That’s where your brand’s reputation and customer experience will set you apart. By talking to customers on social media, you give yourself a strategic upperhand. Maintain a perfect brand image, tend to concerns quickly, and provide high quality service. These things will be crucial to keeping and attracting new customers, even in the most hostile markets.

During a crisis, social media can inflate negativity. That’s why taking immediate action is essential. Interacting with customers and resolving issues right away are your savior. Accept the situation swiftly, provide precise details, and express transparency and empathy. Public relation campaigns are also good plays in such scenarios. This will allow you to not only reestablish trust but help guide you through tough moments.

Social media is the jackpot for insights into your customer’s mindset, likes, and wants. Engaging with customers and checking into social buzz exposes valuable market insights. That’s where tools like Sprinklr with reporting capabilities step in. Think of it as having a discrete spy for customer trends and needs, answering questions like “What’s trending on Twitter?”. With this feedback, recalibrate products, design successful marketing strategies, and make smarter business decisions.

The Importance of Establishing Customer Connection

Secure Your Customer Relationships By Maximizing Sprinklr's Key Features

Turn customer data into actionable insights and redefine service as a proactive, digital-first experience on the native channels your customers prefer. Produce high-quality assets faster and connect with customers on 30+ modern channels

Trial duration, credit card requirements, and account access methods

Account and usage limits for each pricing tier

Product features available in each pricing tier

Trial Details - Duration, Credit Card Requirements, Access Methods

Sprinklr Interactive Demo: Hands-On Trend Analysis Experience

Trend Analysis

Engage Deeper: Sprinklr's Interactive Demo - Track Keywords

App Builder

Code Assistant

Customer Support

App Builder

Code Assistant

Customer Support

App Builder

Code Assistant

Customer Support

App Builder

Code Assistant

Customer Support

App Builder

Code Assistant

Customer Support

App Builder

Code Assistant

Customer Support

App Builder

Sprinklr Interactive Demo: Hands-On Trend Analysis Experience

Trend Analysis

Engage Deeper: Sprinklr's Interactive Demo - Track Keywords

App Builder

Code Assistant

Customer Support

App Builder

Code Assistant

Customer Support

App Builder

Code Assistant

Customer Support

App Builder

Code Assistant

Customer Support

App Builder

Code Assistant

Customer Support

App Builder

Code Assistant

Customer Support

App Builder

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